Refund Policy : Return Policy

Last updated: January 9, 2026

Thank you for shopping with secntex. We are committed to providing premium-quality women’s heels and footwear and a shopping experience. This policy explains how returns, exchanges, and refunds are handled.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

Items must be unused, unworn, and unwashed

Original tags, labels, and packaging must be intact

Return requests must be made within 7 days of delivery

Non-Returnable Items

The following items cannot be returned:

Clearance or final-sale items

Customized or personalized heels

Inner soles, socks, or hygiene products

Footwear showing signs of wear, damage, or missing tags

How to Request a Return

Email secntex34@gmail.com with:

Your order number

Reason for return

Photos (if damaged, defective, or incorrect)

Our team will guide you through the process.

Refunds

After we receive and inspect your return:

You will be notified of approval or rejection

Approved refunds are sent to the original payment method

Processing time: 5–10 business days (depends on your bank)

Rejected returns will be shipped back to you.

Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your card or payment provider
If still unresolved, email secntex34@gmail.com

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong pair of heels, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

Return Shipping

Customers pay return shipping unless the item is defective or incorrect

Shipping charges are non-refundable

Exchanges

Exchanges depend on availability.
If the requested size or style is not available, you may choose:

A refund, or

Store credit

Contact Information

Tread Name: secntex.shop

Name: Dharmeshbhai C Vaghasiya

Email: secntex34@gmail.com

Address: 201, majestica heights, yogi chowk, near shyam flora, surat,surat, gujarat - 395010

Mobile : 9638694060